GENERAL
ELIGIBILITY TO PURCHASE
By placing an order at Gepilu.com you agree that you are a minimum of 18 years old or have the permission of a parent/guardian. You formally enter into a sales agreement by ordering goods from Gepilu.com. All of our products are kept in stock for immediate dispatch.
CONTACT DETAILS
To ensure that we can offer you the best service and avoid delays, please ensure that your contact details are filled in correctly. Gepilu.com is not is not liable for any miscommunication or failed delivery due to incorrect contact information.
If you have recently placed an order with incorrect or out of date information should contact customer@gepilu.com immediately. Information cannot be changed on an order once it has been dispatched.
ORDER CANCELLATION
Gepilu.com reserves the right to cancel orders upon our own discretion and without reason. A notification email will be sent if an order is cancelled for any reason to the email address provided upon the placement of the order. No money will be charged, however, please note that it may take a few days for the amount to be credited back onto the original payment method depending on your bank.
FORCE MAJEURE
Gepilu.com will not be held responsible for consequences beyond its control, including but not limited to strike, war, sabotage, catastrophes, extreme market situations, government actions, criminal activities, major accidents, or blockades.
CLAIMS & DAMAGES
DELIVERY CLAIMS
If you have reason to believe that your order has not been delivered, delivered to an incorrect address, or lost; please contact us immediately at customer@gepilu.com. If we cannot locate your package or our shipping partner
DHL Express, GLS, claims that it has been delivered, we will open up an investigation. In such cases, a full investigation with DHL Express, GLS must be completed before issuing any refund or replacement. Gepilu.com reserves the right to deny a claim if Gepilu.com and DHL Express, GLS have succeeded in their responsibility to deliver the package to the correct address and/or the customer has not succeeded in their responsibility in providing a correct and/or occupied address. In cases where the package has been shipped to a corporate address, Gepilu.com will not be held responsible if packages are lost after delivery to the corporation and a signature has been collected.
DAMAGED GOODS
If you have received a damaged parcel, immediately report it to the courier that delivered the parcel to you. Damages found later should be reported to customer@gepilu.com. Please note that damages to the goods during return transit from you to Gepilu.com due to negligent packaging or lack of co-operation with our Returns Policy are the sole responsibility of the customer.
RECLAIMS
Gepilu.com and our represented brands aim to offer you the highest quality goods. However, if you have reason to believe that you have received a faulty product, please read the following information:
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Goods that are damaged as a result of wear and tear are not considered to be faulty. Please report any damages to delivered goods no later than seven days after delivery to customer@gepilu.com In your email, state your order number and the reason for your claim. Gepilu.com reserves the right to ask for photographic evidence of the damage and to deny claims that do not meet the criteria stated above. If your claim is accepted, you will receive instructions and documents on how to return the goods. Gepilu.com reserves the right to repair or replace faulty goods before a refund is issued.
PAYMENT & SECURITY
PAYMENT
Gepilu accepts all major payment methods through our secure payment provider. Your security is important to us which is why our card payment service is using the latest security technology from the banks to ensure your information is kept secure. Gepilu.com uses state of the art secure technology for transmittal of information and payment instructions, accepted by banks and clearing houses.
YOUR PERSONAL DATA
We understand that your personal data is sensitive information. When registering as a member or placing an order at Gepilu.com, the volunteered personal data is registered on our secure server. This data is only used in our relationship as supplier and customer and is never revealed to a third party, unless you agree to do so. In cases of suspected fraud and/or other criminal activity, information may be revealed to the police or other concerned authorities.
IMPORTANT INFORMATION FOR FIRST TIME CUSTOMERS
For your security, your first order can only be shipped to the cardholder’s billing address or a corporate work address that we are able to verify independently. Please ensure that your delivery address and name matches the cardholder’s billing address to avoid delays to your order.
PAYPAL
Kindly be aware that we can only ship to your registered PayPal address. To avoid delays, ensure that your registered PayPal address is updated to match your preferred shipping address.